![]() ![]() Packaging is kept to a minimum in order to save on shipping cost. What packaging do you use and can you giftwrap items?Īll items are send in individual zip lock bags or organza bags depending on the item. Yes we do, here is a link explaining our Return Policy: Orders are considered to be bulk when the value exceeds R5000 Yes, please email us for a bulk schedule. What happens if I do not receive my parcel?Īll parcels sent with the Economy courier is insured and we take full responsibility for it to reach you.Īll orders over R1000 are eligible for free shipping. Here is a link to our shipping policy and the different courier options that we offer: YOCO - a link will be provided on the invoice email.Payflex - immediately online with your debit or credit card.EFT, ATM/Bank deposit and proof thereof needs to be sent to us so that your parcel can be dispatched and a tracking number can be supplied to you.Payment can be made via the following payment methods: Please look in your junk mail folder as emails often go there instead of to your inbox. It has been longer than 24 hours and I have not yet received my invoice: No, it would be impossible for us to keep 2000+ items in stock in over 5 size and colours each.Īll of the items in our In Stock folder is at our store available for purchase - sizes available are subject to change depending on sales but we do try to update it daily.Īll orders can be placed on or send an email to if you require assistance Monday - Friday 08:00-12:00 by appointment only, please email you have everything that is on your website at your store? Our address for returns or arranged collections is as per below: You will receive your order via our courier company. The Perfect Touch is an online store and all orders can be placed on. We ask that our clients allow for colour difference due to lighting and understand that the photos used are directly from our suppliers and not taken ourselves.Īll our products and pricing can be viewed on our website, Where is your store? You are responsible for any costs associated with returning the item to us - we recommend using Aramex Drop Box or DSV Locker service - please do not use Postnet unless opting for the door to door option, as we do not have one in Strand for us to collect at.A 10% handling fee will be deducted on all refunds over R1000.The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item/s back and confirmed that it meets conditions above, so make sure you post it back to us in good time.Sale/discounted/items bought with coupons are not eligible for a refunds/returns.All items must be returned in its original packaging - R20 will be deducted for each item that is return in other/damaged packaging.We do not accept return on swimwear, lingerie or jewellery used in piercings - NON NEGOTIABLE.Item(s) must be unworn, unwashed, or otherwise unused - Please respect the items that you have received and return it in the same, neatly folded, zipped up etc manner that you received it, and would like to receive it in.No returns will be accepted thereafter - non negotiable. If an item reaches us after 7 working days but less than 14 working days in store credit will be given.Returns need to reach us within 7 working days after you have signed for the receipt of your parcel to qualify for a refund - if you prefer a refund please return the package in good time, this is absolutely non-negotiable as this is our agreement with our supplier and clients accept this before ordering.Returns are welcome, we will refund you or give you a store credit depending on when the return reaches us. ![]()
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